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Privacy Policy

Last Updated: January 15, 2026

Introduction

Mentor MD ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical decision support platform at www.mentormd.com and related services (collectively, the "Platform").

By accessing or using the Platform, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

Account Information: When you register for an account, we collect your name, email address, professional credentials, institutional affiliation, and account password. This information enables us to provide personalized services and verify professional status where required.

Usage Data: We automatically collect technical information when you interact with the Platform, including your IP address, browser type, device identifiers, operating system, pages visited, features used, search queries, and timestamps. This data helps us improve Platform functionality and user experience.

Query Data: We collect and process the clinical questions and queries you submit to the Platform to provide relevant responses and improve our algorithms. Query data is anonymized for analytical purposes.

Communication Data: When you contact us for support or feedback, we collect the information you provide in your communications.

Information We Do Not Collect

Mentor MD is designed to operate without collecting Protected Health Information (PHI) or personally identifiable patient data. We strongly advise users not to include specific patient identifiers, medical record numbers, or other PHI in their queries.

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data.

How We Use Your Information

We use the information we collect for the following purposes:

  • Providing, maintaining, and improving the Platform and our services
  • Processing and responding to your queries and requests
  • Authenticating users and managing account access
  • Analyzing usage patterns to enhance user experience
  • Developing new features and capabilities
  • Communicating with you about service updates, security alerts, and support
  • Ensuring compliance with legal obligations and enforcing our terms
  • Protecting against fraudulent, unauthorized, or illegal activity

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

Service Providers: We engage trusted third-party companies to perform services on our behalf, such as cloud hosting, payment processing, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for specified purposes.

AI Processing Partners: To deliver our services, queries may be processed through secure API connections with AI infrastructure providers. No personally identifiable information is transmitted unless essential for service continuity.

Legal Requirements: We may disclose information when required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using TLS/SSL protocols
  • Encryption of sensitive data at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Secure cloud infrastructure with SOC 2 Type II compliance
  • Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account remains active or as necessary to provide you with our services. Account data is retained for the duration of your subscription and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

Anonymized and aggregated data may be retained indefinitely for research, analytics, and service improvement purposes.

Upon account deletion request, we will remove your personal information from our active systems within 30 days, except where retention is required by law.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Portability: Request transfer of your data in a structured, machine-readable format
  • Objection: Object to certain processing activities, including direct marketing
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at hi@mentormd.pro. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform. These technologies help us remember your preferences, analyze usage patterns, and improve our services.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Third-Party AI and Data Services

Mentor MD uses third-party services to power its clinical support features and provide you with evidence-based medical information. Below we describe what data is processed, by whom, and for what purpose.

Anthropic (Claude AI)

Mentor MD uses Anthropic's Claude AI to power its clinical support system. When you submit a medical query (text and/or images), your query is processed through Anthropic's API to:

  • Extract relevant medical keywords from your question
  • Generate evidence-based medical responses with verifiable citations
  • Analyze medical images you attach to your queries (when applicable)

Your recent conversation history (last few messages) is also sent to provide contextual responses.

PubMed (National Library of Medicine / NIH)

Medical terms derived from your query are searched on PubMed (operated by the U.S. National Library of Medicine) to retrieve relevant scientific articles and abstracts that support the AI-generated response.

DailyMed (FDA)

Drug-related terms from your query are searched on DailyMed (operated by the U.S. Food and Drug Administration) to obtain official drug label information.

Data Protection

  • All data is transmitted using encrypted connections (HTTPS/TLS)
  • Your data is not used to train AI models
  • No personally identifiable information beyond the content of your medical queries is shared with these services
  • Anthropic's data usage policy can be reviewed at https://www.anthropic.com/policies/privacy

User Consent

Before using the chat feature for the first time, you will be asked to review and accept this data processing disclosure. You may decline, in which case the chat feature will not be available.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hi@mentormd.pro